The short version: you can get a full refund on any Nighthawk Alliance course until you start it. Once you’ve started a course, it isn’t refundable.
Training courses
- Not started: full refund, no questions asked. This covers our Level II, Level III, Level II + III Combo, Recertification & Continuing Education, and our other courses.
- Started: no refund. A course counts as started once you’ve opened the online coursework or attended an in-person session.
- Our courses are delivered digitally and in person. There’s nothing to ship or return.
Equipment rental for range sessions and training days
- Cancel 72 hours or more before your session: your equipment rental is refunded in full, automatically, to the card you paid with.
- Cancel within 72 hours, or miss the session: equipment rental isn’t refunded.
- Rescheduling moves your paid equipment to the new time at no extra charge.
Scheduling fees
Any late reschedule, late cancellation or missed-session fee shown when you book is non-refundable.
Other purchases
- U.S. LawShield online courses: these are purchased on U.S. LawShield’s website, and their refund policy applies.
- State fees: application, licensing and fingerprinting fees are paid to Texas DPS and its vendors, not to us, and we can’t refund them.
- Organizations and invoiced training: the terms of your agreement or invoice apply.
How to request a refund
Call 682-285-9899, email Contact@NighthawkAlliance.com, or send us a message with your name and order number. Approved refunds go back to your original payment method; banks typically take 5 to 10 business days to post them.